Update Licenses or Credentials for Organizational Users

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You’re an administrator at an organization within the CE App.

Here’s how you can update (add, change, or remove) a license or credential for other users within your group.

1. Sign in as the user

From the “User Admin” Page, find the user and click on the icon next to the delete icon and “Log In as User” from the menu. ( Learn how to do that here )

2. Go to the profile

When you sign into your account, you should see an icon in the top right corner. Click on this icon, and you will find an option for ‘Profile Management’. Select this option, and you’ll be on your profile.

Here, you will see the user’s profile information. You should look for the ‘Licenses & Certifications’ section.

3. Update the license

To select options, click on the three dots on the credential card.
To renew a credential or edit the due date, select the appropriate option from the menu that appears.
To edit details or upload attachments, choose the edit option (indicated by the pencil icon) from the menu.
To view the status of a credential, select the status option from the menu.
To delete an old or updated credential, choose the delete option from the menu.

4. Add a license or credential

To add a license or credential, follow these steps:

State or Issuing Body: Enter the state (e.g., California) or the issuing body (e.g., ABIM).
Credential Type: Specify the type of credential (e.g., MD or DO).
Credential Number: Input the credential number.
Original Issue Date: Enter the date the credential was originally issued.
Expiration Date: Provide the expiration date of the credential.
Verification URL: Add the URL for verifying the credential.
Add Credential: Click the “Add Credential” button to finalize and save the entry.